ESS 2021 Programme


A light in the dark: Communicating well through a crisis

07 Sep 2021
The Learning & Development Theatre
The Learning & Development Theatre
The session will look at the key roles and the activity required before, during and after a crisis. It will particularly focus on the demands on the leader of the organisation and of the chief communication officer. I will use my experience of more than 20 years in policing dealing with terrorism, riots and reputational crises to detail simple checklists that can put you in the best position.
Amanda Coleman, Director, Crisis Communication Consultant and author of Crisis Communication Strategies - Amanda Coleman Communication Ltd.