How do we help people navigate through the uncertain times we are living in? What role should communication play in managing incidents, events and emergencies? Using her own experience of two decades dealing with crises and looking at recent case studies Amanda will consider what has changed and how organisations and businesses can be ready to communicate effectively in the future Key points 1) Get practical actions that can help you to be ready for challenges ahead. 2) Learn the latest good practice in crisis communication 3) Know how to review your crisis communication plans and approach to make sure it is fit for the future. 4) Put people back into the heart of your crisis communication