25 Jun 2025

FRS360 - Evidence based 360 aligned to the NFCC & national Code of Ethics

Real World Group Stand: 5/A234
FRS360 - Evidence based 360 aligned to the NFCC & national Code of Ethics
Fire & Rescue Service 360 Degree Feedback 

We are organisational psychologists who are internationally respected experts in the field of leadership and teamworking. Our evidence-based diagnostic tools help increase performance at the same time as employee wellbeing.

We have been working with numerous Chief Fire Officers and OD teams across the UK and have created an evidence-based, FRS-specific 360-degree feedback tool which assesses the behaviours and competencies included in the National Fire Chiefs Council (NFCC) Leadership Framework.
It is based on an adapted version of our widely proven Engaging Leadership model and augmented with
FRS-specific professional and leadership requirements.

In this way, it is not only addressing what the NFCC require but also what is needed of organisation leaders across the world today. Since the publication of the 2023 HMICFRS report looking at the values and culture in fire and rescue services, the spotlight has firmly been on the quality of leadership in services and the culture that leadership is creating. The fire and rescue service is far from the only sector in which leadership and culture have significant room for improvement. An arguable difference with fire compared to many other sectors, however, is how serious the consequences can be when leadership and management are found to be lacking. 

“My experience of working in collaboration with Real World Group has been extremely positive. Being able to explain our specific requirements and mapping this to our relevant framework has ensured that the needs of our service have been met. Real World Group have delivered to our service through many channels including in person and via a virtual platform. I am grateful to the flexible approach taken by them and the support they have given our service.”

Sarah Guerin, People and Organisational Development, Surrey Fire & Rescue Service

“ We chose the FRS360® after hearing incredibly positive feedback from our Senior Leadership Team, who had already experienced the tool and spoke highly of its impact. From start to finish, the two-day in-person accreditation was superb. The delivery was excellent, engaging, insightful, and immediately relevant to our roles. Every participant walked away with practical tools and a deeper understanding of how to support leadership growth across the service.

What stood out was not only the depth of the content but the way it was delivered, with real passion, integrity, and credibility. We learned coaching skills that we can use straight away to support both individuals and teams in developing authentic, inclusive leadership. The training aligned perfectly with our values and that of the NFCC, and it is clear that Real World Group are true thought leaders in this space.

One of the key strengths of the FRS360® for us is that it covers both operational and corporate roles across the organisation making it a truly inclusive and relevant solution for the whole organisation.  The fact that the FRS360® is grounded in evidence-based research gave us confidence that what we’ve invested in is proven to work. It’s not just a diagnostic tool; it will help guide our cultural journey. We’re proud to be working with Real World Group and look forward to the positive impact this will have across our workforce.”

Colin Wright

T/Group Manager, Learning and Development, Cumbria Fire & Rescue Service



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