One of the primary goals of a public safety agency is to provide emergency services to citizens in a fast, efficient manner. To that end, comms center personnel must make split-second decisions as events unfold in real time.Getting it right 100% of the time involves more than diligence and awareness on their part; it requires recognizing critical connections. That means detecting patterns, similarities, and correlations between calls, which can often precede everything from low-level crimes to large, rapid on-set events.Most legacy computer-aided dispatch (CAD) systems don’t have the ability to recognize potential “red flags” within the data pouring into the center. Organizations also face frequent staffing issues, resulting in overworked personnel