In today’s world, we hear about data and analytics constantly. Just consider all the ways we analyze data daily. From using digital devices to tracking steps to searching the web, data is now part of our everyday life. So, how can it be used to transform public safety agencies and create safer cities? Simply put, data analysis empowers agency leaders to make evidence-based decisions, which benefits their agency and the public. The insight it provides serves as the foundation for safer communities by enabling leaders to transform their operations from reactive to proactive. Much like a business, a public safety agency can leverage data and analytics to improve all parts of its operation. From the moment a call-taker answers a call  to a first responder’s final report, there are dozens of processes you can measure and improve