ResilienceDirect™ (RD) is owned by the Civil Contingencies Secretariat within the British Cabinet Office and developed in partnership with Airbox Systems, CDS and UKFast. Its aim is to improve the sharing of information within the resilience community across all organisational and geographic boundaries. This means all category one and two responders, government departments, owners of infrastructure and others involved in resilience planning and response. ResilienceDirect™ exists to improve the way in which the British nation plan for and respond to incidents by providing software tools to the community free of charge. The capability is made up of two core components RD collaborate and RD maps.

Collaborate has a fully-customisable hierarchy based around Communities that can hold unique Content Pages, Document Repositories, or even sub-Communities. Each such object can be assigned unique security groups and parameters, allowing for both practical fluidity and the strict control of information and Command and Control structures that Gold, Silver, and Bronze Commanders rely upon during a Major Incident.

Through Collaborate, Local Resilience Forums can now upload and review plans, minutes, and Incident Reports in one central location. Documents that were paper-only for decades are now electronically available and reviewable, with fully auditable Configuration Management. The secure but open nature of Collaborate also allows for extra national support for incidents that cross borders, such as from the Republic of Ireland’s Resilience community.

ResilienceDirect™ provides a secure online mapping environment where users can interact with many different maps including from Ordnance Survey. Users can interrogate the maps for further information, including searching Ordnance Survey’s powerful AddressBase Premium data system, which gives information on over 40 million unique addresses within the UK. The platform can also search other geographic points such as roads and rivers.

Additionally, ResilienceDirect™ needed a solution to provide elasticity and scalability to cope with a huge spike in users logging onto the platform and sharing vast amounts of data during an emergency situation. When the government sent the hosting contract to tender it needed a provider that guaranteed a stringent level of security while delivering value for money.

Come and meet the team on Stand A49.

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